When working with colleagues from a remote setting, a text or an email is probably fine for quick conversations, like setting up a meeting. But for more serious discussions, a phone or video call is probably better.
Video calls can get tedious, so they should be used sparingly and mainly when there is a clear purpose for video, Dr. Simon-Thomas said. That could be a meeting with visual aids in a presentation. Or a first-time introduction to a colleague, when it’s nice to see a face.
Whether in the office or at home, if you’re going to write to your colleagues, be thoughtful, Dr. Simon-Thomas added. Avoid terse notes, and add nuance and context to your message. Whenever possible, show curiosity when discussing solutions to problems to avoid coming off as a harsh critic.
“We don’t have the intonation, the facial expression and the postural cues that we normally rely on,” she said. “The most mundane response can mean a…