Prior to the Coronavirus disease (COVID-19) pandemic, new technology was beginning to make significant strides within the traditionally manual, paper-based freight forwarding sector. An area of the supply chain often associated with an intricate web of players, including ocean, air and land controlled by various international governments, it has historically proven difficult to move the needle on the widespread adoption of new freight technology to modernize established processes.

However, the pandemic and the ways in which it subsequently accelerated the e-commerce boom both reaffirmed and accelerated technology advances in the area of freight forwarding. With online demand now affecting brands of nearly every size and vertical, retailers are increasingly eager to streamline their freight forwarding processes with the latest technology to decrease transactional costs and ultimately better enable their e-commerce…

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