There’s no easy way around that – in Dhawan’s view, we have to accept that video calls will involve a certain a

wkwardness. But she has many suggestions to improve the experience and enable easier turn-taking. In group calls, people could be asked to raise their hands before speaking, for example. It can also be useful to designate a moderator for the call, who can ensure people stick to an agenda and don’t get distracted. 

As you might expect, Dhawan strongly advises against multitasking during these calls or allowing yourself to be distracted by other devices. “It is so obvious if you are busy looking down at your phone, when others are trying to make video eye contact with you,” she says. You may think no one will notice, but it signals a lack of engagement and enthusiasm. And if you know that there might be an interruption – such as another incoming call – it’s worth warning people in advance, she says, or at…

Read more…

Share.

Comments are closed.