I’ve been having a crisis of confidence in technology. Not because of the harm that people and companies do with technology, but because of all the ways that tech may not matter very much.
Think about some of the big issues that Americans are facing, in no particular order: the coronavirus pandemic, climate change, disagreements over the appropriate role of government, a reckoning over systemic racism, inequality in wealth and health, increases in homicides and other public safety threats and educational and social safety systems that fail many people.
Technology didn’t cause these problems, nor should we put too much faith that technology can solve them. I worry that when we vilify or glorify what technology and tech companies do, it makes us lose focus on what’s actually important.