Published by 451 Research, the enterprise technology research unit of S&P Global Market Intelligence, the report spotlights the impacts of digitization in customer experience, the need for workplace technology innovation and digital enhancements including machine learning and automation to manage and secure the digital infrastructure required to keep organizations competitive.

“Organizations have to become more data driven and build skills across their business lines to put data to work to serve their customers, employees and partners,” said Eric Hanselman, principal research analyst with 451 Research. “Enterprises will have to become skilled at managing and securing a hybrid collection of resources and services, if they’re to remain competitive in their markets and be an attractive place to work.”

Based on insights and survey data from 451 Research, key highlights from the report include:

  • Formal digital transformation strategies…

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