ATLANTA (CBS46) — When you dial 911, you may expect dispatchers to immediately know the location and send emergency crews. But that’s not always the case. The process can take minutes, but when every second counts, that can be too long, so dispatchers are now using video response. 

The 911 video calls are helping with more than just location too. 

“It can take its toll,” Douglas County dispatcher Amanda Strickland described about the job. Because no matter the crisis, emergency response depends on her precision. 

“We have to keep working at it over and over until we know,” she explained. 

Strickland says a person’s life can hang on whether the 911 center gets an accurate understanding and location of a call. Sometimes, it does not happen immediately. 

“It’s not just in our face as soon…

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