Evergy has received customer reports today of individuals placing phone calls to customers and claiming to be Evergy representatives. The individuals are asking customers for immediate payment to avoid service disconnection. These representatives are not employees of Evergy. For past-due accounts, calls from Evergy requesting payment are never made the same day as the disconnection.

Several customers have contacted us after receiving suspicious calls. In most cases, the caller claims to be an Evergy customer service representative and asks the customer to provide credit card information or other personal information, telling the customer a check has bounced or he or she has a past-due bill. Imposters will often ask customers to use a pre-paid card for payment. Evergy will never ask a customer to purchase a pre-paid debit card to pay for service.   

Customers may verify an individual is from Evergy by asking to see company…

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