Before the pandemic, federal agencies were experimenting and small-scale testing emerging technologies with the goal of streamlining, simplifying or speeding up what they already do. The complications of the past year-and-a-half only made the urgency for these ideas stronger.

To do this, several agencies have followed a pattern of restructuring their IT shops, embracing artificial intelligence and automation, or developing programs with less siloes. One of those to restructure was the Labor Department, which consolidated all IT shops under one Office of the Chief Information Officer about two-and-a-half years ago.

Krista Kinnard is Labor’s chief of Emerging Technologies in the OCIO and the first person to hold such a role. Her primary job is to work as a customer service organization, providing technology solutions and leadership which advance Labor’s mission, she…

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