The Covid-19 pandemic has in many ways accelerated digital transformation projects, with a growing focus on AI and the strategic importance of data to support decision making. This acceleration of trends has caused a shift in the things companies could, and should be investing in. Companies, regardless of their size, have been hit with rapid changes with technology more in the spotlight than ever before as companies scramble to transform operations and customer engagement and look for new ways of navigating a rapidly-changing way of working. 

With data analytics identified as the number one tech initiative driving 2021 investments, businesses are facing the challenge of unlocking data insights and incorporating AI/analytics working with a largely remote workforce and while still maintaining a human connection. In this environment, a few trends can be identified to help stay ahead of the game, not just in 2021 but beyond. For…

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