Be the change you want to see. 

This saying, often misattributed to Mahatma Gandhi but actually penned by Arleen Lorrance in her book, The Love Project, encapsulates the difference between doing digital stuff and being a digital business. 

Organizations attempting digital transformation tend to fixate on projects and processes in lieu of people and products. Worse, in a post-pandemic world, organizations that attempt to return to normal are more apt to be lapped by competitors, or not return at all. McKinsey reported that in the past year, companies accelerated their implementation of digital capabilities 20 to 25 times faster than their executives thought possible. Yet most of these…

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