A 30% annual jump in “authorised” scam complaints has been recorded by the financial ombudsman.

Overall, it is continuing to uphold around three-quarters of such complaints in consumers’ favour.

Some 4,488 complaints about fraud and scams were received by the Financial Ombudsman Service (FOS) between July to September. Within the total, 2,243 complaints were about authorised scams, often involving criminals pretending to be legitimate account holders to trick people into sending them money.

This was also a 30% increase compared with 1,725 complaints received during July to September 2020.

The increase in the number of people falling victim to scams reflects increased spending online and more fraudster activity during the pandemic, the ombudsman service said.

The vast majority of authorised scam complaints are authorised push payments (APP) where the victim is tricked into making bank transfers to an account posing as a…

Read full article at www.walesonline.co.uk


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