No home care agency makes a major technology change lightly. Brian Arant didn’t. As owner and executive director of Visiting Angels in Pueblo, Colorado, Arant knew that he wanted to improve client experience while making his operation paperless, and he needed a responsive technology partner to do both.
Starting last July and concluding this January, Arant switched his company’s client technology platform to AlayaCare. Now, as spring gives way to summer, the results are clear: happier clients due to increased information transparency, and a weekly time savings of about two to three hours due to the removal of manual data entry.
“The goal is to get the client the best experience they have as quickly as we can,” Arant says. “The less we’re bogged down with paperwork the more we can pay attention to them.”
When clients and family members can more easily access their data in real time, everybody wins. That added…